Shipping & returns
Everything about getting your gear to you, and what happens if something isn’t right.
Where we deliver
Across the UAE and Oman, through local delivery partners in each country. Orders ship from whichever country the item is stocked in.
Delivery cost and timing
Delivery charges depend on the item and your address, and you’ll see the exact cost at checkout before you pay. Keep an eye on product pages for seasonal free-delivery offers. Delivery times shown are estimates.
When your order arrives
Check it as soon as it arrives. If anything is damaged, missing or not as described, WhatsApp us on +971 54 444 2203 or email explore@spx.me, with a photo if you can, and we’ll sort it out.
Returns and exchanges
Because our gear is made to be used outdoors, we can’t accept returns or exchanges once an item has been sold, unless agreed with the SPx crew. This doesn’t affect your rights under consumer protection law, for example if an item arrives faulty.
Rental gear
Rental gear isn’t delivered. It’s an add-on to your experience booking and is handed over when you arrive on location. See our FAQs for how it works.