Legal

Terms & Conditions

The rules for booking, renting and buying with SPx Outdoors.

About these terms

These terms apply to everything you book, rent or buy on this website from SPx Outdoors FZ-LLC (“SPx Outdoors”, “we”, “us”), Compass Building VUNE1363, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, UAE (VAT TRN 105254356600003). Oman experiences are booked with and provided by Sand and Peak Explorations, our company in Oman and a wholly owned subsidiary of SPx Outdoors FZ-LLC, and these terms apply to them in the same way. By booking, renting or ordering, you agree to them. Please read them together with our privacy policy and cookie policy.

Prices and payment

Prices are shown in UAE dirhams (AED) or, for visitors in Oman, Omani rials (OMR), and you can switch currency at any time. Whichever currency you view, every payment is charged in UAE dirhams (AED), converted at the prevailing market exchange rate. Your card provider may apply its own exchange rate or fees. VAT is shown at checkout where it applies. You pay securely online by card, Apple Pay or Samsung Pay through our payment provider, Foloosi. Your booking or order is confirmed by email once payment succeeds. If a product or price is shown wrongly, we may cancel the booking or order and refund you in full.

Experiences

  • Each experience page lists what’s included, the meeting point and how to get there. Experiences run on fixed dates.
  • Most experiences are self-drive: you drive your own capable 4×4 in convoy with our crew. You’re responsible for your vehicle, its insurance, fuel and recovery gear, and for driving safely. Some experiences are reachable by regular car; each experience page says which.
  • Most experiences are open to couples and mixed groups, with solo guests welcome by invitation. To keep groups balanced, we may decline a booking; if we do, we refund it in full.
  • Tell us when you book about any allergy, dietary need or health condition that could affect your safety or your meal. We’ll plan around it where we can, but we can’t guarantee that food is free of any allergen.
  • Please don’t join if you’re feeling unwell.
  • Children are welcome under their parents’ close supervision at all times, and children under 10 join free. Our locations have open fires, ovens and hot grills, beach locations have no lifeguards, and there are no facilities designed for children.
  • Pets are welcome on most experiences when added to your booking. They must be leashed, well trained and friendly with people and other animals, and you’re responsible for them throughout.
  • For Oman experiences, if you travel from the UAE you’re responsible for your passport, any visa you need and Oman insurance for your vehicle.
  • On location, please follow the crew’s instructions, leave no trace, use red light only on Dark Sky Sessions, and don’t share or geotag the location online.

Cancellations and changes

  • If you cancel: 5 or more calendar days before the experience, full refund; 3 to 4 days before, 50% refund; 2 days (48 hours) or less, no refund.
  • Experiences run on fixed dates, so bookings can’t be rescheduled. Where we can, and only by agreement with the SPx crew, we may move your place to another experience (limited to twice in a season, subject to approval).
  • If we cancel, for weather, safety or any other reason, you can choose a full refund or a credit toward another experience of the same tier.
  • We may change the route, menu, timings or location for safety, weather or access reasons.
  • Joining a waitlist doesn’t reserve a place. We’ll let you know if one opens.

Gear rentals

  • Rental is available only as an add-on to an SPx experience booking. Each item has one fixed rental price, the same for every experience, and you can add or change items up to 3 days before the experience.
  • On SPx Signature experiences and above, gear is included free if you opt in when you book. We may also waive a rental fee with a coupon code.
  • Each rented or included item carries a refundable deposit equal to its replacement value, paid when you book. SPx Inner Circle members pay no deposits, and we may waive a deposit at our discretion.
  • We hand the gear over when you arrive on location and ask you to confirm you’ve received it. You’re responsible for it until we take it back.
  • At the end of the experience we inspect the gear together. If it’s in good condition, your deposit is refunded within 5 working days. If it’s damaged, we deduct the repair cost and refund the balance. If it can’t be repaired, or isn’t returned, we keep the deposit and the item is yours.
  • If you cancel the experience, the rental fee follows the cancellation policy above and your deposit is refunded in full. If we cancel, we refund both.

Gear for sale

  • We deliver across the UAE and Oman through local delivery partners. Delivery charges are shown at checkout, and delivery times are estimates.
  • Check your order when it arrives and contact us promptly if anything is damaged, missing or not as described.
  • Because our gear is made to be used outdoors, items can’t be returned or exchanged once sold, unless agreed with the SPx crew. This doesn’t affect your rights under consumer protection law, for example if an item arrives faulty.

Accounts and membership

  • SPx Member costs AED 750 a year, and its benefits are listed on our Membership page. The SPx Inner Circle is by invitation only.
  • Memberships are personal and can’t be transferred or sold. You can create an account with your email, or sign in with Google or Facebook. Please keep your login details private.
  • Memberships last 12 months and don’t renew automatically. We’ll remind you 30 days and again 15 days before your membership expires, and you can choose whether to renew. Membership fees are non-refundable once your membership starts.

Corporate programs

Corporate programs are set out in a written proposal. Once you confirm with a purchase order for the full amount, 50% is due in advance and 50% after the event, by bank transfer. The proposal’s terms apply alongside these.

Photos and videos

We usually photograph and film our experiences and may share the results on our website and social channels. If you’d rather not appear, tell us before the experience and we’ll keep you out of anything we share.

Safety and our responsibility

Outdoor experiences carry some risk, which you accept by joining. A first-aid kit is always on site, and at least one member of the crew is trained in first aid. We take care in everything we offer, and we’re responsible for what the law says we must be; nothing in these terms limits that. Beyond that, we’re not responsible for losses we couldn’t reasonably foresee, for damage to your vehicle or belongings, or for losses caused by not following the crew’s instructions.

Changes and governing law

We may update these terms from time to time; the version on this page when you book or order is the one that applies. These terms are governed by the laws of the United Arab Emirates. For questions or complaints, email explore@spx.me or WhatsApp us on +971 54 444 2203.

Last updated: 13 October 2026